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G2E Training & Development Institute - Monday, September 12, 2025
Title:4INT01: Dead Chip Rolling: How the Asian Marketing Programs Work
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N113
Description:As casino gaming expands and competition for the premium players heats up on a global scale, important policy issues are being raised. The responsibilities of junket representatives significantly vary throughout the world and some jurisdictions permit write-offs of unpaid credit debts while others do not. This session will review the historical role of junket representatives in Asia, the cost of bringing patrons to casinos, customer expectations and issues related to servicing premium players.
Speaker(s): Steve Karoul - Vice President of Casino Marketing, Foxwoods Resort Casino [Speaker]
Kelvin Tan - Executive Director, Surrey Development Ltd. [Speaker]
Title:4NA01: What About Us?: Indian Gaming in Nevada, Massachusetts, Texas and Maine
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N101
Description:While Indian gaming blossoms in most states where there are federally recognized tribes, some states, for one reason or another, have failed to respond. Discover why these states lack progress in tribal gaming and their prospects for the future. Relationship with lotteries, pari-mutuels and the commercial gaming industry also will be discussed.
Speaker(s): Tom Rodgers - President and CEO, Carlyle Consulting [Moderator]
Ronnie Thomas - Chairman, Alabama Coushatta Tribe of Texas [Speaker]
Title:4OP01: Clear, Concise, Complete: How to Write A Better Marketing Plan
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N115
Description:Marketing is more than just buying a few ads in your local paper or sending out a deluge of direct mail to your players; it is an art and science. Marketing executives will explain the step-by-step process for creating a marketing plan, from developing the property’s image to making the players feel welcome and wanted once they arrive.
Speaker(s): Randy A. Fine - President, Fine Consulting Inc. [Moderator]
Sondra Paxton - President, The Growth Alliance [Speaker]
Title:4SO01: Overview: Emerging Domestic and International Jurisdictions
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N114
Description:What is the potential for new and incremental domestic market expansion over the next 36 to 48 months? What lessons have been learned from past expansion? What is the potential for international opportunities? Learn the factors and risks associated with international expansion and the primary factors differentiating domestic and international jurisdictional opportunities.
Speaker(s): Orrin J. Edidin - Executive Vice President and COO, WMS Gaming Inc. [Moderator]
Melissa Adams - Senior Director, Business Development, Aristocrat Technologies, Inc. [Speaker]
Yury Larichev - Vice President, Unicum [Speaker]
Bill Bartholomay - Director of New Market Development, WMS Gaming Inc. [Speaker]
Sylvie Linard - COO, Cyberview Technology [Speaker]
Sebastian Salat - Managing Director, WMS Gaming International, S.L. [Speaker]
Title:4SS101: Ask the Experts: Solving Individual Facility Problems and Issues
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N107
Description:Mingle and talk with a roster of experts in the areas of security and surveillance. Get solutions for individual problems and specific recommendations from members of the ASIS International Council for Gaming and Wagering Protection and their speakers. Don’t miss this unique opportunity to brainstorm with the industry’s leading experts in security and surveillance in a one-on-one environment.
Title:4SS201: Guest Protection: Protecting Your Guests Both Inside and Out
Date:September-12-2005
Start Time:8:00AM
End Time:9:00AM
Location:N119
Description:This session will address guest protection in various areas of a gaming operation, including hotel areas, valet parking, handicapped areas, parking garages, showrooms, bars and more. Dealing with victimized guests and issues that arise for the physical security personnel also will be discussed. Speakers will explain the importance of understanding a victim’s state of mind along with methods to project a professional and compassionate image as a security professional.
Speaker(s): Gary Powell - Gaming Consultation & Sales, Cyrun [Speaker]
Title:4NA02: Using GSA Standards to Respond to the Business Needs of the Indian Gaming Community
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N101
Description:As tribal gaming continues to expand across North America, experts will explain how standards can directly benefit tribal gaming. Panelists will explore the unique problems faced by tribal gaming operations and how implementing GSA standards can help to overcome those problems. The discussion also will cover the benefits of S2S for the Indian gaming community, and give a real-life example of how GSA’s S2S came to the rescue for the Seminoles of Florida.
Speaker(s): Lyle Bell - Senior Vice President of Information Technology, Seminole Gaming and GSA Chairman [Speaker]
Bruce Rowe - Vice President of Business Strategy, Gaming Solutions and GM Nevada Operations, GTECH [Moderator]
Moti Vyas - CIO, Viejas Casino [Speaker]
Gary Green - Co-Founder and CEO, Southern Dutch Gaming [Speaker]
Title:4OP102: Back to Basics: The Phenomenal Success of Marketing-Driven Human Resources Operations
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N115
Description:Enjoy three diverse, yet extremely successful and oftentimes comical, approaches to leading a “market-driven, back to basics” human resources organization. During this session filled with professional testimonials, learn how successful executives have beaten the odds when it comes to driving human resources partnerships within their organizations.
Speaker(s): MaryLou Anderson - Senior Director of Corporate Human Resources, American Casino & Entertainment Properties, LLC [Moderator]
Don Kennedy - Corporate Marketing Director, Acoma Business Enterprises & Sky City Casino [Speaker]
Kathy Rybar - Vice President of Human Resources, Las Vegas Hilton [Speaker]
Title:4OP202: The Top Ten List: The First Things I Need To Do When Becoming Marketing Director
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N113
Description:Everyone’s got a list: David Letterman, Santa Claus, your mother and so should you if you’ve become the new marketing director of a gaming property. During this session, experts in the field will share their top 10 for effectively marketing a property.
Speaker(s): Randy A. Fine - President, Fine Consulting Inc. [Speaker]
Marc Oppenheimer - Vice President of Marketing, Caesars Indiana [Speaker]
Title:4SO02: Cashless Gaming: A Review of What We Have Learned
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N114
Description:Cashless gaming has been one of the strongest technological advances on the casino floor, but the transition to cashless gaming wasn’t a smooth oneand took time to gain customer acceptance. In this in-depth session, hear what industry experts have learned over the years about cashless gaming .
Speaker(s): Derik Mooberry - Vice President of System Sales - Western North America, Bally Gaming & Systems [Moderator]
Reed Alewel - Senior Vice President of Sales and Marketing, IGT Systems [Speaker]
John Berkely - Senior Vice President and Business Manager, TransAct Technologies [Speaker]
Bill Watson - Managing Director, Gamex, Inc. [Speaker]
Melissa Price - Vice President of Slot Service and Operations, Harrah's Entertainment, Inc. [Speaker]
Title:4SS102: Digital Recording: Making the Decision
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N107
Description:With the VCR soon to be out of production and the rise of digital recording devices on the market, choosing a new recording system is an impending challenge. Selecting a digital recording solution is a process requiring a step-by-step approach culminating in an enhanced surveillance system. The gaming industry provides an excellent proving ground with its constantly-used, camera-rich and highly regulated environment. To this end, gaming operators are savvy customers. Learn the right process to ensure and validate the best digital recording solution for your casino.
Speaker(s): Joe McDonald, PSP - Director of Security, Switch Communications [Speaker]
Title:4SS202: Physical Security: Customer Relations and the Security Officer
Date:September-12-2005
Start Time:9:15AM
End Time:10:15AM
Location:N119
Description:Gaming security officers can have a significant impact on business with regard to customer relations. Security officers now are part of the gaming industry’s marketing effort to convince guests to come and play in a safe and secure environment. Learn why security officers are critical to gaining repeat customer visits and important to every gaming operation’s bottom line.
Speaker(s): John Horton - Director of Security, Stardust Resort and Casino [Speaker]
Title:4OP103: Managing Health Care Costs: Strategies for the Casino Industry
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N115
Description:As the cost of health insurance has continued to rise, more and more businesses, universities and members of the health care industry have examined ways to help employers control these costs. By offering lifestyle programs, ongoing training, health management assistance, examining health savings arrangements and other new ways to shift risk away from the employer, many companies have achieved significant savings. Learn about new trends in health care and how proactive spending to manage health care costs can mean big savings in the end.
Speaker(s): Mary Beth DeFazio - President, PEP Marketing Group [Moderator]
David Waddell - Attorney, Fraser Trebilcock Davis & Dunlap, P.C. [Speaker]
Kathleen Bryant - Senior Vice President, National Gaming Practice Leader, Willis of Nevada, Inc. [Speaker]
Robert Boone - Vice President of Human Resources and Risk Management, Isle of Capri Casinos, Inc. [Speaker]
Title:4OP203: Maximized Marketing: How Small- and Mid-sized Properties Do More With Less
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N113
Description:The task of a casino marketer is a difficult one, but when compounded with limited financial, human, and infrastructure resources it can be especially so. Witness a number of creative marketing concepts with proven track records that are simple to implement, cost-effective, data driven and offer maximum return on marketing investment. Ranging from innovative floor promotions and simple, startup database segmentation to targeted direct mail pieces, hear about a number of usable concepts that you can apply immediately.
Speaker(s): Michael J. Broderick - Director of Marketing, Ute Mountain Casino – Hotel & Resort in Towaoc, Colorado [Speaker]
Title:4SO03: Getting the most out of Server Based Gaming
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N114
Description:Server Based Gaming (SBG) is ready to become a reality in gaming markets everywhere. This panel will provide you with insight from both the regulatory and operational sides of the industry as to the current status of SBG, and where it is headed in the future. Be sure not to miss this important discussion, as SBG will revolutionize the way casinos are operated in the future.
Speaker(s): Randy Hedrick - Senior Vice President of Product Development, International Game Technology (IGT) [Moderator]
John Chamberlain - Director of Field Engineering, International Game Technology (IGT) [Speaker]
Ali Ghanavati - Chief Engineer, New Jersey Division of Gaming Enforcement [Speaker]
James Maida - President and Co-Founder, Gaming Laboratories International, Inc. (GLI) [Speaker]
Richard Williamson - Director of the Gaming Laboratory Operations, Pennsylvania Gaming Control Board (PGCB) [Speaker]
Bob Forister - Director of Slot Operations, Ameristar Casino, St. Charles, MO [Speaker]
Paul Tjoumakaris - Head of Slot Operations, Borgata Hotel Casino & Spa [Speaker]
Title:4SS103: Guest Protection: Hotel Guest Rooms and Corridors
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N107
Description:Hotel guest rooms and hallways can create opportunities for crime and third-party injuries to your guests. This session will address a gaming operation’s legal duties to its guests as well as provide methods for proactive security in the hotel area. Use of technology, physical security patrols and recordkeeping, as well as incident response and management will be covered in this informative and important security session. Find out if your facility is doing its best to keep customers safe.
Speaker(s): Alan W. Zajic - Security Consultant, AWZ Consulting Services [Speaker]
Title:4SS203: Surveillance Professionalism: Importance of Surveillance Certification in the 21st Century
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N119
Description:Certification is the buzz word spreading nationwide throughout the gaming industry and for good reason. With the advancement of technology, casino surveillance investigators will soon experience dramatic changes in the demands placed upon them by management. At this session, learn how to get ahead by obtaining surveillance certification and why properties are hiring certified candidates.
Speaker(s): Michael A. Joseph - CEO, William Michael Productions [Speaker]
Title:4TG03: Table Puzzle: Determining the Mix of Games in the Pit
Date:September-12-2005
Start Time:10:30AM
End Time:11:30AM
Location:N101
Description:With more table games than ever available to operators – in both live and electronic formats – it is becoming increasingly difficult for operators to determine the best possible mix of games for their casino floors. Discover how some of the leading operators in the industry are maximizing their gaming areas and what will work for you.
Speaker(s): Rob Saucier, Lucky Ladies Black Jack [Speaker]
Title:4OP04: Finding Capital: New Developments and Refinancing Projects
Date:September-12-2005
Start Time:1:00PM
End Time:2:00PM
Location:N115
Description:To be competitive in the global gaming marketplace, casinos need to find investors or lenders who are willing to provide the necessary funds for capital improvements. This panel will explore the components lenders and investors look for when they consider capitalizing such projects. Panelists also will debate the efforts to use bonds in the Indian gaming industry, along with other emerging investment trends.
Speaker(s): Frank Fantini - Editor and Publisher, Gaming Morning Report [Moderator]
Robert Heller - President and CFO, Baha Mar Development Company, Ltd. [Speaker]
Chris Baldwin - Director, Merrill Lynch, Banking Group – Gaming and Leisure [Speaker]
Tim Cope - President and CFO, Lakes Entertainment, Inc. [Speaker]
Title:4SO04: Slot Math From A to V: Algebra to Volatility
Date:September-12-2005
Start Time:1:00PM
End Time:2:00PM
Location:N114
Description:Slot math often is a misunderstood area of gaming that conjures ideas of chalkboards filled with mathematical formulas, broken eyeglasses and plastic pocket protectors. The bane of casino accounting departments worldwide, the randomness of slot machines creates challenges for employees trying to determine if a machine is functioning properly. Designed as a primer on slot math for anyone working in a casino, this educational and highly interactive seminar will explore the inner-workings of slot machines.
Speaker(s): John Wilson - President, ICS Gaming [Speaker]
Title:4SS104: Investigations: Interviews and Interrogations
Date:September-12-2005
Start Time:1:00PM
End Time:2:00PM
Location:N107
Description:In the gaming arena, most companies have a corporate department charged with conducting internal investigations in a variety of areas, including violations to corporate policies; gaming regulations; local, state and federal laws; as well as internal compliance issues. The ability to interview and interrogate people is a necessary skill for everyone in this field. This session will focus on the main components of the interviewing process and tips for conducting efficient and effective interviews.
Speaker(s): Charles Barry - Vice President of Corporate Gaming, Global Surveillance Associates [Moderator]
John Velier - Corporate Manager of Investigations, Harrah's Entertainment, Inc. [Speaker]
Title:4SS204: Surveillance Management: Becoming An Asset to Your Company
Date:September-12-2005
Start Time:1:00PM
End Time:2:00PM
Location:N119
Description:Surveillance has been the one constant since the beginning of the casino business, and surveillance departments continue to be watchdogs for their facilities. Yet, these units have the least amount of employees. Discover opportunities for surveillance departments to operate proactively in an ever-increasing, bottom-line-oriented industry. The session will highlight ways to raise basic surveillance to levels that include analytical reporting and support, utilizing new and existing tools, and ensuring the overall needs of the business, property management and department are met.
Speaker(s): Jeff Graber - Director of Surveillance, Harrahs/Horseshoe/Bluffs Run Council Bluffs Iowa [Speaker]
Title:4ST04: Implementation and Interoperability: GSA Protocols in the Real World
Date:September-12-2005
Start Time:1:00PM
End Time:2:00PM
Location:N113
Description:Hear about real-life examples of GSA’s BOB, S2S and GDS standards being implemented. See first-hand how these protocols make the interoperability of systems much easier, with case studies presented by the teams who developed the technology.
Speaker(s): Walt Eisele - Director of Systems Research and Development, Bally Gaming & Systems [Speaker]
Jim Morrow - Vice President of Advanced Development, Bally Gaming & Systems [Moderator]
Tony Green - Principle Platform Architect, Bally Gaming & Systems [Speaker]
Bob Mackenzie, Mars Electronics International (MEI) [Speaker]
Bill Watson - Managing Director, Gamex, Inc. [Speaker]
Title:4OP05: The Bank Secrecy Act: 2005 Updates
Date:September-12-2005
Start Time:2:15PM
End Time:3:15PM
Location:N115
Description:A strong commitment by management to the Bank Secrecy Act's anti-money laundering (AML) compliance program promotes ongoing compliance and helps prevent a casino from being used by money launderers and other financial criminals. Discover how to establish effective AML compliance programs and how to comply with casino reporting and recordkeeping requirements. This session also will explore current trends and issues related to Suspicious Activity Reporting for casinos.
Speaker(s): Len Senia - Regulatory Program Specialist, Department of the Treasury, Financial Crimes Enforcement Network (FinCEN) [Speaker]
Title:4SO05: Hot and Cold: Topics in Slot Regulation
Date:September-12-2005
Start Time:2:15PM
End Time:3:15PM
Location:N114
Description:Slot machines, like any technology, must have regulations that stay in line with the times. This session will determine what are the hot and not-so-hot issues in the world of gaming regulation as they relate to current technical innovation, new gaming jurisdictions and old regulatory challenges.
Speaker(s): Walt Stowe - Vice President of Legal and Compliance, Aristocrat Technologies, Inc. [Moderator]
Richard Williamson - Director of the Gaming Laboratory Operations, Pennsylvania Gaming Control Board (PGCB) [Speaker]
Clarence Greeno - Gaming Enforcement Manager, Missouri Gaming Commission [Speaker]
Mark Clayton - Board Member, State Gaming Control Board [Speaker]
Title:4SS105: Card Rooms: Poker Room Security
Date:September-12-2005
Start Time:2:15PM
End Time:3:15PM
Location:N107
Description:The poker room phenomenon sweeping the gaming industry nationwidehas illuminated the need to prepare for handling security issues associated with card rooms. . Visit this session for an overview of basic security measures to protect poker games from theft, cheating and scams. Learn about the roles played by security and surveillance, meeting your regulatory compliance, use of internal and external resources, and using technology to secure your games.
Speaker(s): Glen Dever, CPP - Director of Security Operations, Hawaiian Gardens Casino [Speaker]
Title:4SS205: Surveillance Management: Logs and Reports
Date:September-12-2005
Start Time:2:15PM
End Time:3:15PM
Location:N119
Description:Effective surveillance forms and logs that allow personnel to record information accurately, concisely and completely improve operations and help management make key decisions. This session will discuss the who, what, where, when, why and how of functioning surveillance logs and forms. Presenters will discuss a variety of useful surveillance reports, such as daily activity logs, observation reports, malfunction reports, videotape evidence logs, videotape release logs, and provide the fundamentals of how to record useful information for successful surveillance.
Speaker(s): Randy Boynton, CST, CHS - Surveillance Director, Isleta Casino & Resort [Speaker]
Title:4ST05: Introducing the BOB Protocol: A Technical Training Session
Date:September-12-2005
Start Time:2:15PM
End Time:4:15PM
Location:N113
Description:This important, two-hour, in-depth technical training session will walk attendees through the intricacies of the BOB protocol and its development suite. This session is desgined specifically for EGM and system development staff.
Speaker(s): Russ Ristine - Vice President and Founder, Radical Blue Consulting [Moderator]
Ethan Tower - Director of Systems Integration, GameLogic, Inc. [Speaker]
Tony Antonucci - President, Digital Dynamics [Speaker]
Marty Wegner - Vice President and Founder, Radical Blue Consulting [Speaker]
Title:4TG05: The Pit 2005: Table Games Come Roaring Back
Date:September-12-2005
Start Time:2:15PM
End Time:3:15PM
Location:N101
Description:Table games are appealing to a new, younger group of players that appreciate the game for what it truly is – a fun, exciting social activity. Listen as industry experts, including manufacturers of table game products and the casino executives that use them, discuss why table games are returning to center stage in the mix of casino products.
Speaker(s): Ted Gottlieb - President, Gaming International, Inc. [Speaker]
Bart Pestrichello - Vice President of Casino Operations, Hard Rock Hotel & Casino [Speaker]
Vic Taucer - President, Casino Creations [Moderator]
Title:1SS205: Technology: Incorporating IP Technology & Digital Video Products Into Your Existing CCTV Systems
Date:September-12-2005
Start Time:3:00PM
End Time:3:50PM
Location:N119
Description:Though analog-switch based CCTV has proven reliable, highly convenient DVRs are gradually replacing VCRs, and, eventually, video will be captured and stored across IP networks using a ‘virtual’ switch. For many, the notion of completely replacing the analog switch with a network switch is unrealistic and unnecessary. However, a hybrid technology, with IP and analog transparently coexisting, is an attractive option, preserving the best of both worlds. This session will examine the challenges and possibilities available for migrating from analog to digital and IP-based technologies.
Speaker(s): Bob Banerjee - Product Marketing Manager, Bosch Security Systems [Speaker]
Title:4OP06: Demystifying the Inner Sanctum: How a Game Testing Laboratory Really Works
Date:September-12-2005
Start Time:3:30PM
End Time:4:30PM
Location:N115
Description:Before any gaming device touches the casino floor, it may spend years being tested to verify its integrity. Find out what occurs behind the closed doors of the gaming lab and participate in a debate about the best testing methods as well as what, if any, modifications to current testing procedures should be adopted.
Speaker(s): Tom Nelson - Principal, Gaming Regulatory Consultants [Speaker]
Richard Williamson - Director of the Gaming Laboratory Operations, Pennsylvania Gaming Control Board (PGCB) [Speaker]
Paul Miller - COO, BMM North America, Inc. [Speaker]
Patrick Leen - Principal, Gaming Regulatory Consultants [Moderator]
James Maida - President and Co-Founder, Gaming Laboratories International, Inc. (GLI) [Speaker]
Title:4SO06: Making Money: North American Currency Update
Date:September-12-2005
Start Time:3:30PM
End Time:4:30PM
Location:N114
Description:Representatives from central banks and enforcement agencies will discuss the status of North American currency today. What have they learned from previous currency releases and are any new currencies planned for the future?
Speaker(s): David Kubajak - Director of Customer Service, JCM American Corporation [Moderator]
Richard Wall - Director, Department of Banking Operations Bank Note Operations and Business Support, Bank of Canada [Speaker]
Charlene Williams - Deputy Associate Director (COO) Western Currency Facility, Federal Reserve Board [Speaker]
Title:4SS106: Games Protection: Slot Investigations
Date:September-12-2005
Start Time:3:30PM
End Time:4:30PM
Location:N107
Description:Gaming commissioners, slots, surveillance and security personnel all are involved in slot investigations at some level. Whether it involves a customer dispute or an investigation of a customer or employee cheating, most decisions are made based on assumptions rather than facts. This session on slot investigations will teach the skills required to protect company assets. Take the mystery out of slot investigations by attending this informative session.
Speaker(s): Michael Crump - International Slot Specialist [Speaker]
Title:4SS206: Security Management: Background Investigations
Date:September-12-2005
Start Time:3:30PM
End Time:4:30PM
Location:N119
Description:Review the importance of completing a background check on gaming personnel, independent of a regulatory agency, in this informative session. The discussion will focus on outsourcing and conducting investigations with proprietary personnel, and will provide the basic components of a standard and comprehensive background investigation.
Speaker(s): Chuck Campbell - Division Vice President, ChoicePoint, Inc. [Speaker]
Title:4ST06: Up and Coming: The Importance of Standards to Rapidly Developing Markets
Date:September-12-2005
Start Time:3:30PM
End Time:4:30PM
Location:N101
Description:Gaming standards will be extremely important to rapidly developing markets, such as Russia, Macau, Panama and Italy. How will these standards help operators and manufacturers entering the market? What about regulators? Will standards help eliminate problems created by language barriers, for example, English-speaking companies going into Russia? Panelists will explain how these and other questions about standards affecting developing gaming markets worldwide.
Speaker(s): Gareth Philips - CTO, Aristocrat Technologies, Inc. [Speaker]
Gerhard Burda - CEO, Atronic Group [Speaker]
Derrik Khoo Sin Huat - COO, eGENTING,a division of Genting International plc. [Moderator]

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