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Global Gaing Expo 2002

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	Track	8:00am - 9:00am	9:15am - 10:15am	10:30am - 11:30am	11:30am - 1:00pm
	Communications & Marketing	1011 Playing the Game: The Customer View of Casino Operations	1012 Casino Entertainment: Timing Is Everything	1013 Wall Street Ways: Gaming Analyst Roundtable	KEYNOTE
	Games & Technology	1021 Technology and Business Strategy: This Decade’s Most Compelling Partnership	1022 Ticket In Ticket Out: Coinless Play in the Modern Casino
	Gaming Law & Regulation	1031 Testing, Testing: How Gaming Labs Evaluate Slot Machines	1032 Protecting Ideas: Intellectual Property in the Casino Industry
	Interactive Gaming Symposium	1041 Accept or Reject: Prospects for Internet Gaming	1042 Regulation and Control: How Will the Internet Industry Respond?
	Lottery		1052 A VLT Explosion: Issues and Answers for a Changing World	1053 Bars and Restaurants: Replacing VLTs in a Wide Area Video Electronic Lottery Environment
	Management	1061 Corporate Governance: Learning the Enron Lessons	1062 Market Segmentation: Understanding Demographic Data	1063 Designing Diversity: Making It Work
	Native American Gaming	1071 Gaming and Beyond: Economic Development for Tribes	1072 Land into Trust for Gaming: Do the New Federal Regulations Work?	1073 Unions and Tribes: How Odd Bedfellows Can Work Together
	Parimutuel		1082 Slots and Racetracks: Perfect Together?
	Gaming Development	1091 Global Outlook: Emerging International Jurisdictions	1092 Out in the Outback: Australia’s Difficult Decisions	1093 UK Vision: The New Rules and What They Mean
	Security, ASIS	1101 Propertywide Benefits From Surveillance	1102 Surveillance and Internal Investigations	1103 Scams And Surveillance
	Bingo, Bingo Manager	1111 Winner a Minute: Closing the Slot Gap	1112 Taking the High Road: Image Capitalization for Charitable Gaming
	Research & Public Policy	1121 Academic Acceptance: Effective Gaming Education	1122 Regulating Gambling: A Public Health Perspective


	Track	8:00am - 9:00am	9:15am - 10:15am	10:30am - 11:30am	11:30am - 1:00pm
	Communications & Marketing	2011 Good Neighbors: Operating Effective "Locals" Casinos	2012 Casino Promotions: What Works and What Doesn't	2013 Media Monsters: Getting YOUR Message Across	State of the Industry KEYNOTE Ernie Stevens - NIGA Michael Gauselmann - Atronic
	Games & Technology	2021 Making the Message: The Marketing Directors Roundtable	2022 Crafting Video Poker: How to Make It Work For Everyone	2023 Global Games: 21st Century Slots
	Gaming Law & Regulation	2031 Opening the Books: Cash Reporting, Suspicious Activities and the Federal Government	2032 Cashless Gaming: The Regulatory Challenges	2033 Legal Action: International Law Update
	Interactive Gaming Symposium		2042 CANCELLED Case Study: The Australian Internet Gaming Model	2043 Bricks & Clicks: How to Integrate Land-Based Gaming with Internet Gaming
	Lottery		2052 CANCELLED The Big Games: Their Design, Impact and Future
	Management	2061 Courtesy and Training: Improving Customer Service		2063 Table Trouble: Building Table Game Traffic
			2065 Flicks, Clicks, and Casino Bricks: The Convergence of Gaming and Entertainment
	Native American Gaming	2071 Compact Solution: American Indian Legal Update	2072 Regulation and Reform: Evolving Tribal Gaming Commissions	2073 One Year Later: California Gaming Development
	Parimutuel	2081 CANCELLED Off-Track Options: The Future of OTB Parlors and Account Wagering	2082 The Future of Racing: Is Integration with the Gaming Industry the Answer?
	Gaming Development	2091 Riverboats and Dockside: Revenue Rebound	2092 Oh Canada: Growth and Opportunity	2093 Tribes and Tracks: Empire State Gaming
	Security, ASIS	2101 Australian Gaming Security and Surveillance Trends	2102 Hardening the Casino/Hotel Target: Protecting the Guest	2103 The USA Patriot Act
	Security, ASIS			2106 The Procedure Is Stronger Than The Move
	Bingo, Bingo Manager	2111 Electronic Bingo: Regulatory Update	2112 Navigating the Regulatory Obstacle Course for Bingo and Printed Ticket Operators
	Research & Public Policy	2121 Debunking the Myths: Public Policy and the Casino Executive	2122 The National Report: Federal Gaming Moves	2123 Community Involvement: Charities, Politics and Empowerment
	Gaming Investment Forum		2132 Small Cap Roundup: The Pace of Change


	Track	8:00am - 9:00am	9:15am - 10:15am	10:30am - 11:30am	11:30am - 1:00pm
	Communications & Marketing	3011 The CRM Revolution: What It Means to Gaming	3012 The Direct Mail Route: Targeting Your Customers	3013 Driving Market Share: Competition Heats Up	KEYNOTE
	Games & Technology	3021 Table Innovations: New Trends in Table Games	3022 Joining the Club: New Horizons in Player Tracking	3023 Gamesmanship: The Slot Directors Forum
	Gaming Law & Regulation	3031 Working Together: Balancing the Roles of Casino Executives and Regulators		3033 Paying the Piper: Tax Issues at the Local, State and Federal Level
	Gaming Law & Regulation			3036 IAGA/IAGR Recent Contributions To Multijurisdictional Homogenization - Sponsored by the International Association of Gaming Attorneys
	Interactive Gaming Symposium	3041 Interactive Gaming Content: Building Great Products	3042 Interactive Television: Betting by Remote Control	3043 Your Online Presence: Does It Work?
	Lottery	3051 CANCELLED Supply Side: Lottery Vendors Gird for New Challenges (Machines and Systems)	3052 CANCELLED Supply Side: Lottery Vendors Gird for New Challenges (Online and Offline)
	Management	3061 Smoking and Gaming: Together Forever?	3062 Eureka!: New Ideas in Casino Layout and Design	3063 Adding to the Experience: Rooms, Food and Shopping
	Management	3064 Recruitment and Retention: Your Most Important Asset	3065 Opportunity or Obstacle: Are Women Categorized in the Gaming Industry?	3066 The Asian Gambler: Back to Vegas and Beyond
	Native American Gaming	3071 Just the Facts: How the Media Distorts Indian Gaming Success	3072 Blurring the Lines: The Distinction between Class II and Class III Gaming	3073 Tribal Gaming Management: Contract or Consultants?
	Parimutuel		3082 The Next Threshold: Telephone and Internet Wagering	3083 Deregulating Racing: How It Would Benefit Everyone
	Gaming Development	3091 Southern Cross: Latin American Update	3092 Border Issues: Mexican Opportunities	3093 Expansion Resumes: New U.S. Gaming Jurisdictions
	Security, ASIS	3101 Eject, Evict, Trespass and 86: Dealing with the Unwanted	3102 Casino Database and Facial Recognition Resources	3103 Information Technology Techniques for the Gambling Industry to Prevent Fraud, Collusion and Embezzlement: Detecting These Collusive Relationships on a Real-Time Basis
	Bingo, Bingo Manager	3111 High-Tech Bingo: Taking Today’s Technology to the Bank	3112 Keep Your Customers Forever: How Players Clubs Attract and Retain Players
	Research & Public Policy	3121 Ethical Actions: Keeping Gaming Accountable	3122 The Same Page: Coordinating International Responsible Gaming Research and Action	3123 Coming of Age: The Good Things About Gaming
	Gaming Investment Forum		3132 Large Cap Roundup: Big Challenges


	Track	8:00am - 9:00am	9:15am - 10:15am	10:30am - 11:30am	11:30am - 1:00pm
	Security, ASIS	4011 Incident Response Teams: Workforce Disaster Recovery and Business Resumption	4012 The Tech Revolution: What Does Digital Mean to Me?	4013 Designing for Success: Developing a Successful Casino Hospitality Security Manual	Lunch
	Security, ASIS	4021 Security Issues in Native American Casinos	4022 Business and Casualty Threats at the Senior Management Level: Using the S.W.O.T. Model as an Assessment Tool	4023 Workplace Violence: Legal Issues
	Casino Operations, Community College of Southern Nevada	4031 Player Promotions: No-Cost Table Game Builders	4032 Regulatory Compliance: Getting the Facts	4033 Card Counting: Keeping Up With Changes
	Slot Operations, AGEM	4041 Product Liability: How to Prevent False Jackpots
	Slot Operations, Gaming Standards Association	4051 The Future Of Electronic Gaming Devices: From Game-Centric To System Enabled To System-Centric	4052 Technology Open Forum: Demonstrating the Technology of the Future - A Look at Business Technology for Operators
	Gaming Education, CMA	4061 Extraordinary Guest Service is No Longer Just An Option	4062 (Seminario en Espanol) Entrenando a los Entrenadores: Training the Trainers	4063 What We Know About Casino Patrons: Lies, Damn Lies and Statistics
	Interactive Gaming Symposium	4071 New Gaming Options: Intranets, Kiosks and Wireless Opportunities	4072 New Jurisdictions: Where In The World Should You Operate Internet Gaming?	4073 Financial Risks: Creating a Realistic Internet Casino Budget


	Track	1:00pm - 2:00pm	2:15pm - 3:15pm	3:30pm - 4:30pm
	Security, ASIS	4014 Surveillance Information Resources	4015 Technical Applications and Equipment	4016 Applying Criminal Codes/Laws/Legislation into Practical Casino Use
	Security, ASIS	4024 Australian Gaming Surveillance; Slot Machines and Manufacturer Prospective	4025 Increasing Use of Force By Security Officers	4026 South African Security Concerns: How Threat Levels Have Increased
	Casino Operations, Community College of Southern Nevada	4034 The Insurance Crisis and the Gaming Industry	4035 Budgeting and Staffing: How to Plan for the New Fiscal Year	4036 Customer Relationship Marketing: Developing Effective Players Clubs
	Slot Operations, AGEM	4044 Getting the Most From Your Information Systems: A Guide for Non-IT Gaming Managers	4045 Tech Corner: The Basics of Video Monitors
	Slot Operations, Gaming Standards Association	4054 Intellectual Property and Anti-Trust in the Development of Standards	4055 Be A Part of the Team That is Revolutionizing the Gaming Industry
	Gaming Education, CMA	4064 Gaming History: Asset Or Liability? Preserving The History Of The Gaming Industry	4065 CANCELLED The Effect Of Casino Promotions and Casino-Operated Restaurant Volumes	4066 Higher Education: The Gaming Law Schools Track CANCELLED
	Interactive Gaming Symposium	4074 Player ID: Biometrics, Smart Cards and Other New Technologies	4075 Show Me the Money: Moving Funds To and From a Player's Account	4076 Making It Safe: Proactive Steps to Address Problem Gambling in Interactive Gaming

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