2003 Conference At-A-Glance Coming Soon. See below for the 2002 Conference At-A-Glance.     Track 8:00am - 9:00am 9:15am - 10:15am 10:30am - 11:30am 11:30am - 1:00pm Communications & Marketing 1011 Playing the Game: The Customer View of Casino Operations  1012 Casino Entertainment: Timing Is Everything  1013 Wall Street Ways: Gaming Analyst Roundtable  KEYNOTE Games & Technology 1021 Technology and Business Strategy: This Decade’s Most Compelling Partnership  1022 Ticket In Ticket Out: Coinless Play in the Modern Casino  Gaming Law & Regulation 1031 Testing, Testing: How Gaming Labs Evaluate Slot Machines  1032 Protecting Ideas: Intellectual Property in the Casino Industry  Interactive Gaming Symposium 1041 Accept or Reject: Prospects for Internet Gaming  1042 Regulation and Control: How Will the Internet Industry Respond?    Lottery   1052 A VLT Explosion: Issues and Answers for a Changing World  1053 Bars and Restaurants: Replacing VLTs in a Wide Area Video Electronic Lottery Environment  Management 1061 Corporate Governance: Learning the Enron Lessons  1062 Market Segmentation: Understanding Demographic Data  1063 Designing Diversity: Making It Work  Native American Gaming 1071 Gaming and Beyond: Economic Development for Tribes  1072 Land into Trust for Gaming: Do the New Federal Regulations Work?  1073 Unions and Tribes: How Odd Bedfellows Can Work Together  Parimutuel   1082 Slots and Racetracks: Perfect Together?    Gaming Development 1091 Global Outlook: Emerging International Jurisdictions  1092 Out in the Outback: Australia’s Difficult Decisions  1093 UK Vision: The New Rules and What They Mean  Security, ASIS 1101 Propertywide Benefits From Surveillance  1102 Surveillance and Internal Investigations  1103 Scams And Surveillance  Bingo, Bingo Manager 1111 Winner a Minute: Closing the Slot Gap  1112 Taking the High Road: Image Capitalization for Charitable Gaming    Research & Public Policy 1121 Academic Acceptance: Effective Gaming Education  1122 Regulating Gambling: A Public Health Perspective  Track 8:00am - 9:00am 9:15am - 10:15am 10:30am - 11:30am 11:30am - 1:00pm Communications & Marketing 2011 Good Neighbors: Operating Effective "Locals" Casinos  2012 Casino Promotions: What Works and What Doesn't  2013 Media Monsters: Getting YOUR Message Across  State of the Industry KEYNOTE Ernie Stevens - NIGA Michael Gauselmann - Atronic Games & Technology 2021 Making the Message: The Marketing Directors Roundtable  2022 Crafting Video Poker: How to Make It Work For Everyone  2023 Global Games: 21st Century Slots  Gaming Law & Regulation 2031 Opening the Books: Cash Reporting, Suspicious Activities and the Federal Government  2032 Cashless Gaming: The Regulatory Challenges  2033 Legal Action: International Law Update  Interactive Gaming Symposium   2042 CANCELLED Case Study: The Australian Internet Gaming Model  2043 Bricks & Clicks: How to Integrate Land-Based Gaming with Internet Gaming  Lottery   2052 CANCELLED The Big Games: Their Design, Impact and Future  Management 2061 Courtesy and Training: Improving Customer Service  2063 Table Trouble: Building Table Game Traffic      2065 Flicks, Clicks, and Casino Bricks: The Convergence of Gaming and Entertainment    Native American Gaming 2071 Compact Solution: American Indian Legal Update  2072 Regulation and Reform: Evolving Tribal Gaming Commissions  2073 One Year Later: California Gaming Development  Parimutuel 2081 CANCELLED Off-Track Options: The Future of OTB Parlors and Account Wagering  2082 The Future of Racing: Is Integration with the Gaming Industry the Answer?    Gaming Development 2091 Riverboats and Dockside: Revenue Rebound  2092 Oh Canada: Growth and Opportunity  2093 Tribes and Tracks: Empire State Gaming  Security, ASIS 2101 Australian Gaming Security and Surveillance Trends  2102 Hardening the Casino/Hotel Target: Protecting the Guest  2103 The USA Patriot Act  Security, ASIS     2106 The Procedure Is Stronger Than The Move  Bingo, Bingo Manager 2111 Electronic Bingo: Regulatory Update  2112 Navigating the Regulatory Obstacle Course for Bingo and Printed Ticket Operators    Research & Public Policy 2121 Debunking the Myths: Public Policy and the Casino Executive  2122 The National Report: Federal Gaming Moves  2123 Community Involvement: Charities, Politics and Empowerment  Gaming Investment Forum   2132 Small Cap Roundup: The Pace of Change    Track 8:00am - 9:00am 9:15am - 10:15am 10:30am - 11:30am 11:30am - 1:00pm Communications & Marketing 3011 The CRM Revolution: What It Means to Gaming  3012 The Direct Mail Route: Targeting Your Customers  3013 Driving Market Share: Competition Heats Up  KEYNOTE Games & Technology 3021 Table Innovations: New Trends in Table Games  3022 Joining the Club: New Horizons in Player Tracking  3023 Gamesmanship: The Slot Directors Forum  Gaming Law & Regulation 3031 Working Together: Balancing the Roles of Casino Executives and Regulators  3033 Paying the Piper: Tax Issues at the Local, State and Federal Level  Gaming Law & Regulation     3036 IAGA/IAGR Recent Contributions To Multijurisdictional Homogenization - Sponsored by the International Association of Gaming Attorneys  Interactive Gaming Symposium 3041 Interactive Gaming Content: Building Great Products  3042 Interactive Television: Betting by Remote Control  3043 Your Online Presence: Does It Work?  Lottery 3051 CANCELLED Supply Side: Lottery Vendors Gird for New Challenges (Machines and Systems)  3052 CANCELLED Supply Side: Lottery Vendors Gird for New Challenges (Online and Offline)    Management 3061 Smoking and Gaming: Together Forever?  3062 Eureka!: New Ideas in Casino Layout and Design  3063 Adding to the Experience: Rooms, Food and Shopping  Management 3064 Recruitment and Retention: Your Most Important Asset  3065 Opportunity or Obstacle: Are Women Categorized in the Gaming Industry?  3066 The Asian Gambler: Back to Vegas and Beyond  Native American Gaming 3071 Just the Facts: How the Media Distorts Indian Gaming Success  3072 Blurring the Lines: The Distinction between Class II and Class III Gaming  3073 Tribal Gaming Management: Contract or Consultants?  Parimutuel   3082 The Next Threshold: Telephone and Internet Wagering  3083 Deregulating Racing: How It Would Benefit Everyone  Gaming Development 3091 Southern Cross: Latin American Update  3092 Border Issues: Mexican Opportunities  3093 Expansion Resumes: New U.S. Gaming Jurisdictions  Security, ASIS 3101 Eject, Evict, Trespass and 86: Dealing with the Unwanted  3102 Casino Database and Facial Recognition Resources  3103 Information Technology Techniques for the Gambling Industry to Prevent Fraud, Collusion and Embezzlement: Detecting These Collusive Relationships on a Real-Time Basis  Bingo, Bingo Manager 3111 High-Tech Bingo: Taking Today’s Technology to the Bank  3112 Keep Your Customers Forever: How Players Clubs Attract and Retain Players    Research & Public Policy 3121 Ethical Actions: Keeping Gaming Accountable  3122 The Same Page: Coordinating International Responsible Gaming Research and Action  3123 Coming of Age: The Good Things About Gaming  Gaming Investment Forum   3132 Large Cap Roundup: Big Challenges    Track 8:00am - 9:00am 9:15am - 10:15am 10:30am - 11:30am 11:30am - 1:00pm Security, ASIS 4011 Incident Response Teams: Workforce Disaster Recovery and Business Resumption  4012 The Tech Revolution: What Does Digital Mean to Me?  4013 Designing for Success: Developing a Successful Casino Hospitality Security Manual  Lunch Security, ASIS 4021 Security Issues in Native American Casinos  4022 Business and Casualty Threats at the Senior Management Level: Using the S.W.O.T. Model as an Assessment Tool  4023 Workplace Violence: Legal Issues  Casino Operations, Community College of Southern Nevada 4031 Player Promotions: No-Cost Table Game Builders  4032 Regulatory Compliance: Getting the Facts  4033 Card Counting: Keeping Up With Changes  Slot Operations, AGEM 4041 Product Liability: How to Prevent False Jackpots      Slot Operations, Gaming Standards Association 4051 The Future Of Electronic Gaming Devices: From Game-Centric To System Enabled To System-Centric  4052 Technology Open Forum: Demonstrating the Technology of the Future - A Look at Business Technology for Operators  Gaming Education, CMA 4061 Extraordinary Guest Service is No Longer Just An Option  4062 (Seminario en Espanol) Entrenando a los Entrenadores: Training the Trainers  4063 What We Know About Casino Patrons: Lies, Damn Lies and Statistics  Interactive Gaming Symposium 4071 New Gaming Options: Intranets, Kiosks and Wireless Opportunities  4072 New Jurisdictions: Where In The World Should You Operate Internet Gaming?  4073 Financial Risks: Creating a Realistic Internet Casino Budget  Track 1:00pm - 2:00pm 2:15pm - 3:15pm 3:30pm - 4:30pm Security, ASIS 4014 Surveillance Information Resources  4015 Technical Applications and Equipment  4016 Applying Criminal Codes/Laws/Legislation into Practical Casino Use  Security, ASIS 4024 Australian Gaming Surveillance; Slot Machines and Manufacturer Prospective  4025 Increasing Use of Force By Security Officers  4026 South African Security Concerns: How Threat Levels Have Increased  Casino Operations, Community College of Southern Nevada 4034 The Insurance Crisis and the Gaming Industry  4035 Budgeting and Staffing: How to Plan for the New Fiscal Year  4036 Customer Relationship Marketing: Developing Effective Players Clubs  Slot Operations, AGEM 4044 Getting the Most From Your Information Systems: A Guide for Non-IT Gaming Managers  4045 Tech Corner: The Basics of Video Monitors  Slot Operations, Gaming Standards Association 4054 Intellectual Property and Anti-Trust in the Development of Standards  4055 Be A Part of the Team That is Revolutionizing the Gaming Industry    Gaming Education, CMA 4064 Gaming History: Asset Or Liability? Preserving The History Of The Gaming Industry  4065 CANCELLED The Effect Of Casino Promotions and Casino-Operated Restaurant Volumes  4066 Higher Education: The Gaming Law Schools Track     CANCELLED Interactive Gaming Symposium 4074 Player ID: Biometrics, Smart Cards and Other New Technologies  4075 Show Me the Money: Moving Funds To and From a Player's Account  4076 Making It Safe: Proactive Steps to Address Problem Gambling in Interactive Gaming