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  • Human Interaction vs. Automation: When is Self-Service Bad Service?

    October 15, 2019, 11:00 AM - 12:00 PM, Veronese 2406

    Many of us believe that automation is more convenient and cost efficient. AND...many of us believe that human interaction is an essential component of excellen...

    • Language: English

  • Brave New Gaming World: Transforming our Industry via Today's Cloud

    October 15, 2019, 2:00 PM - 2:45 PM, Veronese 2406

    The cloud is already transforming the gaming industry. Tim Bucher, Chief Product Officer of Scientific Games, and Jake Burns, Enterprise Strategist from AWS, wi...

    • Language: English

  • A Multi-Generational Approach to Customer Service

    October 15, 2019, 3:00 PM - 3:45 PM, Veronese 2406

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    • Language: English

  • Roadmap to a Scalable Future Focused on Incremental Revenue

    October 16, 2019, 10:30 AM - 11:30 AM, Veronese 2406

    Which is more finite; your slot floor real estate or your market of slot players? How do new categories of casino games, such as video game gambling, provide va...

    • Language: English

  • Ante Up on Guest Service Automation

    October 16, 2019, 1:30 PM - 2:15 PM, Veronese 2406

    Running a casino resort can present a big stats problem. You might know the probability of patrons winning different games but guaranteeing their happiness isn'...

    • Language: English

  • Artificial Intelligence on the Slot Floor: Optimizing Slot Mix and Product Placement to Maximize Win

    October 16, 2019, 2:30 PM - 3:15 PM, Veronese 2406

    AI offers new tools for casino operators, allowing them to search millions of potential slot floor configurations to maximize predicted theoretical win. AI can ...

    • Language: English