Title: 4SS202: Physical Security: Customer Relations and the Security Officer Date: Monday, September 12, 2025 Start Time: 9:15am End Time: 10:15am Description: Gaming security officers can have a significant impact on business with regard to customer relations. Security officers now are part of the gaming industry’s marketing effort to convince guests to come and play in a safe and secure environment. Learn why security officers are critical to gaining repeat customer visits and important to every gaming operation’s bottom line. Speaker(s): John Horton - Director of Security - Stardust Resort and Casino