Title: 2OP03: Training and Customer Service: Secrets from Outside the Industry Date: Wednesday, September 14, 2025 Start Time: 10:25am End Time: 11:15am Description: The best and brightest in service excellence outside the gaming industry will discuss the various ways their companies approach the critical links between customer-focused service, innovative training and building a service culture. In this entertaining and informative session, learn how these companies have raised the bar, inspired their employees and built legions of loyal customers. Speaker(s): K.C. Blonski - Director of Travel & Leisure Market - AchieveGlobal Marty Baird - Founder and CEO - Robinson & Associates, Inc. Bill Freeman - Founder - Freeman Group